Q&A

通常商品のご注文は、2営業日以内に出荷いたします。
配送の際には出荷の案内をメール（お問合せ番号を含む）にてご連絡させて頂きます。

システム上商品の追加が出来かねます為、お客様にて新規でご注文を頂きますようお願いいたします。

受注メールをお送りして5営業日が振込み期限でございます。（※土日祝日はカウントされません。）
期限までにお振込みをお願い致します。

ご注文後に変更をご希望される場合は【info@online-ten.com】へご連絡くださいませ。
受注メールをお送りしましたら発送準備に入ります為変更できない場合もございますので、ご注文時にお届け先のご確認をお願い致します。

携帯電話のメールアドレス(docomo/ezweb/softbank等)受信拒否設定等によりメールが届かない場合が多々ございますので PCアドレスでのご登録を推奨しております。

【携帯電話のアドレスの方】
当社からお送りするメールアドレス【info@online-ten.com】の受信設定をお願い致します。
また、当社は正午でご注文を締め切っておりますので、正午を過ぎたご注文は翌営業日に受注メールをお送りしております。
3営業日が過ぎても受注メールが届かないようでしたら【092-409-0373】へお問い合わせください。

ご注文後のクーポンはシステム上変更が出来かねてしまいます。
ご注文の際に、お客様ご自身でクーポンをご選択頂きご注文確定をして頂いた場合にのみ、クーポン適用となりますので予めご了承くださいませ。

商品ページの再入荷通知ボタンを押すと再入荷お知らせメールを受け取れます。
商品の再入荷がある場合はこちらからお知らせを受け取る事が可能です。
すぐに入荷状況を知りたい方はお手数ですがこちらからお問合せ下さい。

You can choose from the following three types.
[Credit card] [Payment (Pedi)] [Bank transfer]
For more informationHerePlease refer to the.

If you change to a credit card, you will not be able to change it in our shop because the card information etc. will be personal information.
In that case, we will cancel it once and you will be ordered again, so please contact us once.

In the case of bank transfer and payment (pedii), it cannot be changed.
In that case, we will cancel it once and you will be ordered again, so please contact us once.

If you are returned to us due to long -term absence or unknown address, you will be charged the administrative fee.
The courier service will be responsible for 2,000 yen separately. Once you can confirm the payment of the fee, we will proceed to shipping sequentially.
( * If you wish to cancel, you will pay the same fee, so please understand.)

Date and time can be specified only for courier services in the following times.
・ In the morning ・ 12:00 to 14:00 ・ 14:00 to 16:00 ・ 16:00 to 18:00 ・ 18:00 ・ 20:00 ・ 19:00 to 21:00
When ordering, please choose a selection column on the right part of the shopping cart page.

If the product delivered is initially defective, within 7 days after the product arrives [info@online-ten.com] If you contact me, we will respond to returned and exchanged.
If there is stock, it will be replaced, and if not, it will be returned.
Please send the image of the defective place. If you contact us, we will respond sequentially.
In the case of returned goods, we will bear the shipping cost to be returned.
In the case of replacement, the round -trip shipping fee will be borne by us.

Within 7 days after the product arrives [info@online-ten.com] If you contact me, we will respond to returned and exchanged.
If there is stock, it will be replaced, and if not, it will be returned.
Customers will bear the shipping fee at the time of return and the shipping fee when shipping exchanged products.
Limited to online store purchases.
* Please note that stores and POPUPs are not eligible.

商品到着後7日以内にお問い合わせフォームもしくは【info@online-ten.com】宛てにお問い合わせくださいませ。
サイズ交換につきましては、当店でご用意のあるサイズの場合は、未使用かつ箱等の付属品を破棄されていない場合は、交換にてご対応させて頂きます。

ご用意のないサイズにつきましては、お直しにてご対応させて頂きます。

お直しにつきましては、お問い合わせフォームもしくは【info@online-ten.com】にお問い合わせくださいませ。
※日本国外のご注文の返品・交換はお断りさせていただきます。

Ring size ± 3 size order, pierced post break, replacement of necklaces, etc., polishing, scratching, gold coating, etc. are also available at any time.
First of all, we will inform you of the estimate, so [store or [info@online-ten.comPlease feel free to contact us.
* Depending on the product and condition, it may not be possible to respond.

The material currently sold in Ten. Uses Silver925.
Using a silver cross or cleaner, you can use it for a long time by removing oxidation and sulfurized darkening by sweat and sebum.
In addition, the components other than the silver used by our shop do not include "nickel", which is said to be more likely to cause allergic reactions.
It is a material that can be used by nickel allergies.

The 18kgp item currently sold in TEN. Is coated with 18 gold on the material of Silver925.

In Ten., There is also an O -line of the K18 series using 18 gold made in Japan.
Like Silver925, it was born from the desire to use it for a long time and use it.

We also sell care goods to be used for a long time.
Regarding how to cleanHerePlease refer to the.

As for the packing method, SILVER925 and 18kgp items will be delivered in a drawstring and BOX.
The K18 series will be delivered by wrapping a wooden box from the top of the box.
* The K18 series is not a gift wrapping due to the design of the BOX.
* The design of the drawstring and BOX may be changed without notice.

Gift wrapping is available for 330 yen (tax included) per box.
We will wrap the BOX with a sleeve and string, and ship the shopper and ship it.
Please be assured that there is no dictation or a statement that can understand the item price.
Detail isHerePlease refer to the.

お取り扱いに関する注意事項に関しましてはこちらをご覧ください。

The expiration date of the points is 365 days/1 year, which is based on the point grant date (shipping date).
* It is the expiration date for each order.
Limited time points such as birthday points will expire at the expiration date specified at the time of issuance.

You can check the point expiration date from My Page.

For the rank above the VIP, we will guide you to the target customers sequentially.
About membership rankHereYou can see it from.
You can check your membership ranks from My Page.

We have stores at Isetan Shinjuku, Nagoya Takashimaya Gate Tower Mall, and Lucua Osaka.
For more informationHerePlease refer to the.

[Ten. Customer]
TEL: 092-409-0373
E-mail: info@online-ten.com
Weekdays 10:30 to 17:30 ・ Lunch break: 12: 00-13: 00
(Excluding Saturdays, Sundays, holidays, and New Year holidays)
E -mail inquiries are accepted 24 hours a day.