Notes

Due to the nature of the jewelry, it is soft and easily scratched, so put it in a bag with a chuck or a chuck, and store it in a less moisture place.
I use Silver925 / K18 because I want to keep using TEN.
Please use it for a long time and enjoy the aging later.

If the product issued by the genuine certificate is issued by the product inadequate within one week of purchase, we accept returns.
Please present to purchase stores with genuine certificates and receipts. If it is difficult to visit the store, please consult the customer consultation room.
Regarding replacement, it may take time to replace it in the case of out of stock. Please note.
Please note that in the following cases, it will not be possible to return or exchange even within the warranty period.

Products that have been repaired, remodeled (size reduction, engraving), etc. by customers.
A genuine certificate that can be seen in tampering.
Defective that occurred due to customer reasons, such as defective other than initial failure (pulled with strong force, hooked, torn, deformed by stepping and deformed).
Discoloration generated by wearing in hot springs and seawater will not be eligible for return exchange.
If both the receipt and the regular certificate are lost.
If the accessories (BOX / drawstring) are lost or damaged, a product sold at a discounted price such as dirty products, sale items and lucky bags.
Damage and damage after using the product.

SILVER925 is a soft and very wound material.
We want you to enjoy the wounds that can be made as you use it as a texture, so we will not be eligible for returning or exchanging with fine scratches and dullness after use.

Regarding the repair, we will pay the shipping cost and repair fee for a fee.
Please contact the purchase store or the customer consultation room.

[Ten. Customer]
TEL: 092-409-0373
E-mail: info@online-ten.com
Weekdays 10:30 to 17:30 ・ Lunch break: 12: 00-13: 00
(Excluding Saturdays, Sundays, holidays, and New Year holidays)
E -mail inquiries are accepted 24 hours a day.

Product return destination: 1-9-81 Yutaka, Hakata-ku, Fukuoka-shi, Fukuoka 812-0042

Please note that Silver925 is a soft material, so if you force force it, it will cause damage or deformation.
If sweat, sebum, etc. are attached, it may cause darkening and discoloration, so please clean it with a silver cross or a soft cloth after use.
Remove when bathing, sea, pool, hot springs, etc., and wipe it off with a dry soft cloth immediately when wet.

The 18kgp product has a gold coating on Silver925, so if you hit or rub it, only that part may come off.
Nickel, which is prone to metal allergies, is not used, but there are individual differences in ingredients that cause allergies.
We recommend a patch test by a medical institution before use.
If sweat, sebum, etc. are attached, it may cause darkening and discoloration, so please use a cloth or soft cloth after use.
Like silver, remove baths, sea, pool, hot springs, etc.
When it gets wet, wipe it off with a dry soft cloth.
Gold play is coated thickly on the premise that it becomes thinner. Please enjoy aging.

Note: Do not use cloth containing abrasives or silver cross. There is a possibility that the surface coating will be peeled off.
If you are concerned about the color of gold plating, etc., we accept the coating again for a fee.

The K18 will be damaged just by hitting the delicate and hard object and adding a shock.
Please note that friction, caught in everyday life, and trivial shocks may cause jewelry damage or scratches.
Please use a small bag or box partition so that jewelry does not collide with each other.
Jewelry is vulnerable to chlorine and sulfur, so the bullion may be discolored.
In addition, oils such as cosmetics, cream, hair spray, perfume, etc. in everyday life, water work, bathing, pools, etc.
Dirty, sweat, soap, hot water, etc., the above oil, moisture, dirt, or left unchecked.
It may cause discoloration and shine.
Jewelry is worn, so even if you treat it carefully, you will be affected by daily foreign substances such as sweat and sebum.
When you wear it, we recommend that you wear it just before going out with makeup and hair set.
Avoid direct sunlight during storage to prevent jewelry discoloration.
Store the subdivided jewelry in a case with a lid and store it in a place where direct sunlight is not exposed.
However, jewelry may deteriorate if you put it in a highly humid place.
Please take out the case regularly and do maintenance.
When the jewelry is attached and detached, gently wipe the attached sweat, sebum, and dust with a soft cloth.
The K18 series should be polished with the original jewelry cross of TEN.
If you are worried about dirt, we recommend that you clean it with a jewelry cleaner.

* Depending on the personal constitution, symptoms such as itching and rash may occur.
If you feel any abnormal skin, stop using it and consult a specialist.
* Please note that we will not be responsible for any injuries and allergies during use.
* Jewelry deterioration and discoloration vary depending on the personal constitution. Please note.

The material is a delicate item with specially processed glass.
Intense impact or falling may cause damage to the glass location. Therefore, please be careful when handling.
In addition, please refrain from using a cross cleaner with an abrasive because the glass part may cause deterioration and scratches.
Please give me gently with a soft cloth.

Leather products can cause shrinking, curing and mold when wet in water.
Drying with heating equipment, dryers, ironing, etc. can cause hard and cause shrinkage.
If it gets wet, hit it with a dry towel, drain it, and then supplement the oil with a special cream.
Leather is a material that is easy to fade because it is difficult to dye. Colors may be transferred due to friction, etc., in combination with light clothes.
Also, be careful of sunlight and light of fluorescent lamps. If you hit for a long time, you may fade.
Since the leather is breathing, it is recommended that you keep it without sealing as much as possible or shade it in a well -ventilated place.

The ceramic series is produced by hand by hand.
Please note that there will be some color unevenness and some individual differences unique to pottery, and enjoy the texture.
Also, please note that if you give a strong impact or put heavy objects on accessories, it will cause cracks, chips, or damage.


* The metal part will be discolored as time passes because of the SILVER925 material.
Please clean and enjoy your expression for a long time with a change in texture.
Please see the silver use separately for the silver part.

Ten. Necklace and bracelet are very delicate and delicate.
If a twist or a break occurs, the chain will be cut, so please handle it gently.
After use, please use a dedicated cloth or a special cleaner.

The post is also used with SILVER925, so it is thinner.
The material of the material may be loose or deformed as you wear it.
In that case, you can hold the post part gently with your finger and return it to the original position.
Please handle gently without force too much effort.

Due to the nature of the chain, it reacts to sweat and sebum, causing darkening and discoloration.
We recommend that you clean frequently after wearing.
Silver925 Products should be silver crossed, 18kgp products should be wiped gently with soft cloth and stored in a place with less moisture.
If you are worried about darkening, use a silver cleaner or a gold coating cleaner.
Hot springs, seawater, rubber products, perfumes, cosmetics, etc. may cause chemical reactions depending on the ingredients and may discolor.
Be careful not to touch them.
The snake chain is delicate, so please handle it gently.

Store The Product in a Seprate Case, in a bag with a zipper, or in a dry place.
We USE SILVER925 for Our Items BECAUSE WE WANT THEM TO BE USED FOR A LONG TIME.
PLEASE Use it for a long time and enjoy The change over time.

Nickel, Which Is Prone To Metal Allergies, is Not USED as the Material,
But the Ingredients that Cause Allergies Vary from Person to Person.
TAKE A Patch Test at a Medical Instituation Before You USE IT.

NO Returns or Exchange WiLL BE ACCEPTED UNDER ANY CIRCUMSTANCES.
Repairs and Maintenance Are Also Not Available.
IF It Arrives Damaged, PLEASE CONTACT THE CUSTOMER WITH A PHOTO.

Office HOURS: 10: 30-17: 30
Mail: info@online-ten.com

PLEASE NOTE THAT SILVER925 IS A Soft Material and May Be Damaged or Deformed IF Excessive Force force is Applied.
PLEASE Use A Special Care Cloth and Cleaner for Silver925.
If you touch sweat, sebum, hot springs, seawater, Rubber Products, Perfumes, or Cosmetics,
IT Will Cause a Chemical Reaction and DiscoLor, So Be Careful Not to touch Them.

18K Coating is Applied on the Material of Silver925.
THE COATING MAY PEEL OFF WITH USE.
Gently Wipe 18kgp with a Cloth as Silk or Gold Cleaner.
Same as Silver, IF You Touch Sweat, Sebum, Hot Springs, SeaWater, Rubber Products, Perfumes, or Cosmetics,
IT Will Cause a Chemical Reaction and DiscoLor, So Be Careful Not to touch Them.

K18 IS VERY DELICATE THAT WILL BE DAMAGED JUST BY HITTING FROM HARD OBJECT OR APPLYING AN IMPACT.
PLEASE NOTE THAT RUBBING, Catching, and Even Minor Impacts in Your Daily Life
Can Cause Damage or Scratches on Your Jewelry.
PLEASE USE A Pouch or Box Partition and Store Them One by one that the jewelry not collide with every EACH OTER.

Jewelery is Vulnerable to Chlorine and Sulfur, So the Bullion May Discolor.
In Addition, Daily Cosmetics, Creams, Hair Sprays, Perfumes and Other Oils, Water Work, BATHING, Pool Water,
Dust, Sweat, SOAP, Scale Dirt Such as, The Above Oil, Moisture, Dirt Adheres, or Leaving IT IT IT INGED STATE MAY CAUSE
Disculation or Clouding of SHINE.
Jewelery is something You Wear, So Even IF YOU TREAT IT CAREFULLY
Such as Sweat and Sebum.
When You Wear IT, We Recommand That You Wear IT JUST BEFORE OUT AFTER THE MAKEUP AND HAIR SET ARE COMPLETED.

To Prevent Discoloration of the Jewelry, Avoid Direct Sunlight During Storage.
Store The Small Pieces of Jewelry in a Case with a lid and store TheM out of Direct Sunlight.
However, Jewelery Can Deteriorate IF Stored in a Damp Place.
PLEASE TAKE IT OUT OF THE CASE AND PERFORM MAINTENANCE ON AREGULAR BASIS.

When Putting On and Taking Off Jewelry, Gently Wipe Off Any Sweat, SEBUM, or Dust With a Soft Cloth.
We Recommand The K18 Series Should Be Polished with Ten .'s Original Jewelry Cloth
THAT DOES NOT CONTAIN ABRASIVES.
If you are concerted about dig, PLEASE CLEAN it with a jewelry cleaner.

* Depending on the Individual Conscription, Symptoms Such as Itching and Rash May May Occur.
If you feel any abnormality on your skin, discontinue use and consult a specialist.
* Please note that we are not responsible for any injuries or allergies during use.
* Please note thae deterioration and discoloration of jewelry will vary depending on the individual constitution.

This is a delicate product made by specially processing glass.
So please handle it gently.
It may be damaged by a strong impact or drop.
The silver part uses SILVER925.
If you touch sweat, sebum, hot springs, seawater, rubber products, perfumes, or cosmetics,
it will cause a chemical reaction and discolor, so be careful not to touch them.
Please use a special care cloth for SILVER925.

Leather products use natural materials.
The quality may be impaired by rubbing, rubbing, color transfer, scratches, getting wet, etc.
Please be careful when using it.
Store leather products in a well-ventilated place away from direct sunlight.

The ceramic series is hand-made one by one.
There will be some color unevenness and some individual differences peculiar to pottery,
Please be aware of this in advance and enjoy the texture.
Also, if you give a strong impact or put a heavy object on the accessory,
Please note that it may cause cracks, chips, or damage.

* Since the metal part is made of silver925 material, it will change color over time.
Please take care of it and enjoy your unique expression for a long time as the texture changes.
For the silver part, please refer how to use silver separately.

TEN. Necklaces and bracelets are made of very delicate and delicate materials.
If it is twisted or broken, it may cause the chain to break, so please handle it gently.
After use, please clean it by special cloth or special cleaner.

The post part also uses SILVER925,
As you wear it due to the nature of the material it may become loose or deformed.
In that case, gently push up the post part with your finger.
It will return to its original position. You can fasten it.
Gently without putting too much effort please handle it.

Please use a special care cloth and cleaner for SILVER925.
Gently wipe 18KGP with a cloth such as silk or gold cleaner.
If you touch sweat, sebum, hot springs, seawater, ubber products, perfumes, or cosmetics,
it will cause a chemical reaction and discolor, so be careful not to touch them.
Please store in a place with low humidity.
It is a very delicate product, so please handle it gently.